Online purchases can be returned within 30 days from the shipped date by mail for a refund back to your original form of payment. Returns are subject to the terms below.
This Returns Policy applies to all purchases made through the website Bradfordexchangeusa.com and any other website or application that directs you to this Returns Policy (collectively, the “Site”).
Online purchases are refund within 30 days from the ship date either through our returns portal. Your order confirmation contains a barcode to make your return easy and specifies the last day you have to return your merchandise by mail
All returned items must be unwashed, unworn, and undamaged, with all tags attached. All returned items must be accompanied by the Packing Slip and customs documents (if applicable).
Return by Mail Address – Bradford Exchange USA, ATTN: ONLINE RETURNS 1982 PENNGROVE TER LANSDALE, PA 19446-5813
Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form.
To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. You will receive a refund to the original form of payment used to make your online purchase.